CARA A. BROWN, MBA • DESIGN STRATEGIST + SERVICE DESIGNER
Established a previously undefined carrier and driver experience into a coherent, scalable service model driving operational clarity and measurable performance gains.
Redirected an enterprise-scale logistics initiative by reframing the problem — not the technology.
Designed and orchestrated a repeatable individual-giving system—aligning strategy, channels, and enablement to turn fundraising from nonexistent into a sustainable service.
Designed a scalable, global engagement platform that aligned frontline employee needs with leadership priorities, governance, and measurable adoption.
I built a strategy so precise it aligned executives, impressed Deloitte, and gave a fractured team something to stand on together — by designing around the culture, not against it.
End-to-end service and operating model design powering a cultural enterprise from inception through scale.
Secured roadshow access and first right of refusal for a first-of-its-kind hospitality concept
Three months of service design consulting yielded national recognition alongside Warby Parker and HauteLook.
Converted qualitative program data into a rigorous investment case that secured PropelNext funding.
Coached a multinational cohort of government staff to build award-winning civic solutions using design strategy.
Designed and mapped the operating frameworks that harmonized the complexity of two distinct organizations — giving the post-merger team direction, velocity, and shared footing.
Led the design strategy repositioning a 50-year-old community institution for its next decade of growth.
Designed the student-facing experience that deepened relationships with Southwest Airlines and American Express.
Designed an anonymity-first service system that connected vulnerable participants to care with consistency, trust, and zero margin for error.
A repeatable facilitation framework that reduces team friction and strengthens collaborative decision-making.
A toolkit and workshop series that harmonizes brand expression across distributed, non-design teams.
